Symantec Experiences Exponential Growth With RPA
It just took 3 weeks for small and medium-sized processes to be automated. The heaviest processes took only 9 weeks. The results were delivered fast, giving us the opportunity to assess the fast pace in Symantec.
Symantec is a leader in global cyber security providing companies, governments, and humans with piece of mind in the digital era. With more than 11,000 employees across more than 35 countries.
Key Benefits Of Implementing RPA in Symantec
- 4,500 Hours Saved In Less Than A Year
- 20% Increase in auto booking of renewals
- 26 processes automated
“It just took 3 weeks for small and medium-sized processes to be automated. The heaviest processes took only 9 weeks. The results were delivered fast, giving us the opportunity to assess the fast pace.”
Ravi Konda, Sr. Manager, IT Automation, Symantec
Behind The Scenes
Symantec started their RPA journey slowly by going with medium priority processes that would deliver the highest ROI. Establishing the right foundation, with the right infrastructure was very important. Symantec set up the governance and center of excellence up front, streamlined criteria for processes selection, and enabled different verticals—including sales, marketing, and IT—to easily build bots with one hour of training.Symantec selected Automation Anywhere as their automation partner due to their platform’s user-friendliness, system agnosticism and their enterprise-grade security grade. Automation Anywhere RPA and AI- powered IQ Bot were deployed to automate their order management process. With incoming orders from different systems RPA was key in filling 17 holes with 40 bots working around the clock to analyze, edit, or book orders. RPA bots played an integral role in sending notifications back to the customers informing them their orders were processed.Symantec leveraged automation to streamline many of their new processes and were able to quickly experience the value of each of the bots they deployed to each business unit in key performance areas.
Symantec was seeking a solution to reduce the amount of manual processes while maintaining strict security and compliance controls. A customizable solution was essential, since some departments wanted to automate a few steps while others wanted a complete automation of end-to-end workflows. Symantec wanted more than just a stop-gap measure to replacing another system, but rather a solid governance solution to seamlessly integrate all workflows and improve operations.
Symantec identified three factors in their drive for operational excellence. The first, suitability, was an internal analysis for process design to measure potential constraints, or control benefits to the process–the goal being to “score” a process that’s a good candidate for automation. The second, complexity, measured what type of bot would be required to automate the process and to understand how many screens and systems would interact with it. The third, value, such that automat